1. Describe your problem: ____________________________________________________________
2. Now, describe the problem accurately: _________________________________________________
3. Speculate wildly about the cause of the problem: __________________________________________ _________________________________________________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__
5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you read the manual? Yes__ No__
11. Are you sure you've read the manual? Yes__ No__
12. Are you absolutely certain you've read the manual? No__
13. Do you think you understood it? Yes__ No__
14. If `Yes' then why can't you fix the problem yourself? __________________________________________
15. How tall are you? Are you above this line? ________________________________
16. What were you doing with your computer at the time the problem occurred? ______________________________________________________________________________________
17. If "nothing" explain why you were logged in. __________________________________________________
18. Are you sure you aren't imagining the problem? Yes__ No__
19. How does this problem make you feel? _____________________________________________________
20. Tell me about your childhood. ____________________________________________________________
21. Do you have any independent witnesses of the problem? Yes__ No__
22. Can't you do something else, instead of bothering me? Yes__
______________________________________________________
|
 |
|
